Helpdesk analyst – sought by bank based in Belfast – contract – hybrid

*inside IR35 – umbrella – 3 days on-site in Belfast*

Qualifications

• Bachelor's degree or 2+ years of relevant help desk work experience
• Ability to work in fast-paced environment handling 30+ calls per day.
• Also required is a good understanding of the current technological and business processes employed in the trade floor / Investment Banking environment.
• In addition, they will be required to ensure the response levels for the Premium Client Service Centre’s phone systems and incident management queues are maintained.
• This may require escalation to other teams, both internal and external in order to deliver the expected level of service for the Business.
• A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses.

Technical Qualifications

• MS Office Professional
• MS Outlook / Exchange
• Good Understanding of TCP/IP/DHCP/DNS Networks
• Android/Apple Mobile Devices
• Apps (Blackberry Work, Blackberry Access, Airwatch)
• Windows 10 and Windows 11 Desktop O/S
• VMware Horizon Client
• Windows Remote Assistant (WRA)
• Active Directory
• Additional Job Description Additional Job Description

Please apply within for further details – Matt Holmes – Harvey Nash