Operations Officer

Operations Officer| 23 Months (Outside IR35)| Onsite (Edinburgh)

Harvey Nash’s client is recruiting for an Operations Officer on a 23 month contract.

Main Responsibilities

• Ensure the Hearings Suite and all related equipment are always ready for use, including hearing loops, anonymity screens, and specialised seating arrangements.
• Manage the audio-visual and document display systems in the Hearing Room during public hearings, addressing basic technical issues and coordinating with the service provider when necessary.
• Handle reception duties, including welcoming external visitors.
• Administer web-based meetings via WebEx, resolving basic technical issues.
• Set up IT hardware at workstations and assist colleagues with IT equipment.
• Keep a log of any issues encountered.
• Handle incoming and outgoing mail
• Ensure meeting rooms and their amenities are always ready for use.
• Maintain office equipment, ensuring it is operational.
• Serve as a Macer to cover for sickness and annual leave when needed.
• Assist in reviewing and, if applicable, developing and implementing standard operating procedures (SOPs) to establish clear control measures in line with business needs.
• Support Health & Safety activities, collaborating with the building management team/landlord as needed to ensure compliance with regulations, under the direction of the Operations management team.
• Assist the Operations Team Leader in monitoring sub-contractor performance, tracking Service Level Agreements (SLAs), and providing feedback through appropriate systems and reports.

Key Skills

• Excellent customer services skills, with a proven background in facilities services or front of house services
• Experience working with internal and external stakeholders at all levels including senior management
• Excellent administrative skills
• Excellent working knowledge, application and experience of Microsoft 365
• Positive, can-do attitude, to deliver high levels of service
• Experience carrying out or supporting Health & Safety audits/inspections
• Excellent interpersonal and communication skills
• Strong problem-solving skills with ability to work autonomously and with a flair for continuous improvement
• Proven experience of working under pressure and to tight timelines
• Personal resilience and the ability to deal with what can be distressing subject matter
• Proven ability to prioritise own workload
• Flexibility in working hours to meet business needs

This role falls outside of IR35 and is onsite working with the expectation to be in the Edinburgh office 5 days a week. Please note that for this role you must have or be happy to get a Basic Disclosure Scotland. To apply, please send your CV using the link.