Second Line Support

Are you a proactive and dynamic Second Line Support Engineer looking for a new challenge? Do you love the variety of no two days being the same? This is an opportunity for a skilled second line technician with a passion for problem-solving to join a UK leading tech for good organisation. About the Role: As a Second Line Support Engineer, you'll play a key role in ensuring offices across Yorkshire are running smoothly. You’ll be supporting users remotely and on-site, handling a blend of project and BAU work, and delivering exceptional customer service. You’ll also conduct site surveys, troubleshoot infrastructure issues, and work closely with the infrastructure team on improvements. Skills & Requirements… * Proven experience in a Second Line Support or similar role. * Hands-on knowledge of Active Directory and Microsoft Server technologies. * Experience with Cisco, Meraki, and wireless networks. * Strong technical understanding of infrastructure configuration. * Excellent communication and interpersonal skills, able to explain technical issues clearly to non-technical users. * A proactive attitude with a passion for problem-solving and continuous learning. * Full UK driving license and own vehicle, with the ability to travel between sites. * Knowledge of printer troubleshooting, office configurations, and infrastructure surveys. What’s in it for you.. * Competitive salary of up to £35,000 depending on experience. * Exciting mix of project work and BAU tasks. * Dynamic and varied work environment – no two days are the same. * Opportunity to work across multiple sites and gain experience in a wide range of technical challenges. This is a hands-on role, and you will need to own your own car as travel between sites will be required a couple of times a week. If you are ready to take on a new challenge and enjoy a hands-on role, please apply today!