ServiceNow Dev| 6 Month Contract | (Outside IR35) | Hybrid (Edinburgh) | Starting ASAP

Day Rate: £DOE

Job Description:

Whilst HR Service Delivery will be the primary focus, you may be expected to aid the ServiceNow team in development of the platform in other areas such as ITSM Maturity, Governance Risk and Compliance, Flow Automation and other aspects of the transformation platform ServiceNow. This role is primarily development focused with some consulting and some level 2 and 3 support duties. Work experience with Flow Designer, Employee Center and integrations between ServiceNow and other platforms is essential. Experience with configuring/customising workspaces, Virtual Agent and integrations with other HR systems such as iTrent will be a distinct advantage.

Main Duties:

  • Design and develop HR Service Delivery forms
  • Design and develop backend HR Service Delivery workflows (flows)
  • Configure Employee Center to expose the HR forms/processes to our end-users
  • Configure/customise workspace for HR agents to process HR cases, and managers to report on the cases
  • Design and implement integrations with other HR systems such as iTrent to support the above
  • Assist in the adoption of ServiceNow modules through tool customisation
  • Perform support and provide technical documentation

Support including but not limited to:

  • Resolution and escalation of ServiceNow related issues and risks.
  • Proactive monitoring, maintenance and support of system performance, data, capacity and capability and recommending improvement opportunities.
  • Training, guidance, documentation and 'Show and Tell' sessions of developed solutions.
  • Managing upgrades, patches and system clones to the platform Development of the following system modules:
  • ITSM Module
  • Self Service Portal (with Flow Designer)
  • CMDB & Foundation Data
  • Knowledge Management
  • Integrated Risk Management
  • As per the Service Enablement roadmap

Essential Skills & Experience:

Significant and demonstrable commercial experience in the following areas:

  • Experience of the current version of the ServiceNow platform
  • HR Service Delivery module
  • Employee Center Portal
  • Able to demonstrate knowledge of the platform mechanics and best practices
  • Strong teamwork, self-managing and self-initiative, coaching, collaboration & communication skills
  • JavaScript development independent of and within the ServiceNow framework
  • Integration and orchestration knowledge
  • HTML, XML, CSS & JSON
  • Self-Service Portal (beyond Catalogue Items)

Desirable Skills:

  • Exposure to Agile working methods
  • Configuration/customisation of workspaces
  • Configuration of Virtual Agent

This role has been deemed Outside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.

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