IT EndPoint Device Delivery & Support Engineer | 3 Month Contract | (Inside IR35) | Hybrid (Edinburgh) | Starting ASAP
Day Rate: Market Rates
Overview:
Harvey Nash's pub sec client is looking for an IT EndPoint Device Delivery & Support Engineer, there will be significant travel, you must have a valid Driving License.
Responsibilities:
- Endpoint device delivery and set-up.
- Using Halo's asset reports identify users and their devices that are scheduled to be replaced.
- Phase 1 - replace 70 devices that are over 5 years old.
- Phase 2 - replace c.120 devices that are 4 years old.
- Create Project Plan schedule for delivering 20 new endpoint devices and return of 20 old devices per week.
- Follow VisitScotland InTune process to build Windows 11 on the devices. Configure for specific users and test before delivery.
- Travel to VisitScotland Local Offices to deliver batches of new devices.
- Provide update comms and support to end users during the process.
Essential Skills & Experience:
- SCQF Level 8 or Similar
- Experience building Windows EndPoint Devices, specifically using InTune.
- Project Management experience
- Experience capturing requirements
- Technical knowledge, experience and understanding of Windows 11
- Concern for Quality - Follow processes to ensure accurate device delivery.
- Focus on Service - The desire to exceed the needs of the customer.
- Drive for Results - Put energy into achieving results and exceed goals.
- Experience working as an IT Engineer resolving issues and requests using a Ticket Management platform.
Desirable Skills
- Knowledge and experience of building batches of Dell Laptops and Microsoft Surface Pros.
- Experience manually updating asset records in Halo Asset Management.
- Experience working within an IT Team to deliver project goals
This role has been deemed Inside IR35 by the client.
