IT Support Analyst - Desktop Support - £250 per day
A Leading Investment and Asset Management Business are looking to hire an IT Support Analyst to support their Financial Advisory and Asset Management businesses in London, the Middle East and Ireland.
- 6 month initial contract (scope to roll)
- £275pd via Umbrella company (Inside IR35)
- Based in Green Park, London.
- They will expect you on-site 5 days per week (very occasional flexibility)
- The successful candidate will report to senior members of the team.
The Interim IT Support Analyst's responsibilities include (but are not limited to) the following duties:
- Providing end user support for all employees within the London office and support for remote users in the Middle East and Ireland;
- Operating the helpdesk ticketing system, receiving and logging user requests and relaying information to those responsible for action, including monitoring logged requests until completion;
- Providing IT and AV support to high profile clients and meetings;
- Deployment and administration of hardware, software and mobile technologies (iPhone/iPad);
- Maintaining records for iPhone/Mobile (inventory and billing);
- Undertaking practical and administrative tasks involved in joiners and leavers' processes;
- Handling and setting up of PC monitors, PC screens, IT equipment, cabling to workstations, patching, telephone configurations;
- Provide weekly maintenance of client meeting rooms, training room, other meeting rooms, pool laptops, Main Equipment Room ("MER"), IT store;
- Ad hoc project work when required and provide day to day support;
- Possible international travel on an ad hoc basis.
Qualifications and skills
- The successful candidate will have a minimum of 3 years' experience providing support in an IT environment.
- Excellent Microsoft Office skills: formatting of Word documents, understanding of Excel formulas and data visualisation.
- Understanding of data protection and information security requirements;
- Excellent interpersonal and communication skills - articulate and confident, with the ability to assist users of all technical abilities and demonstrate a willingness to learn new technologies;
- Possess a "can do," proactive attitude, alongside a high level of adaptability, self-motivation, autonomy and initiative;
- Ability to prioritise, meet tight deadlines and work under pressure;
- Ability to work collaboratively as part of a team, and be punctual and reliable;
- Excellent problem solving and root cause analysis capabilities;
- Ability to maintain high standards of professional and ethical conduct
Technical skills: Essential
- Microsoft Office
- Outlook 365
- Apple iOS (iPhone, iPad etc.) Desirable
- Active Directory
- Microsoft Windows
- Basic networking skills, cabling, patching, wireless
- PC Deployment process / SCCM
- ServiceNow
