Senior Change Technician | 7 Months (Inside IR35) | Fully Remote

Harvey Nash's Client is recruiting for a Senior Change Technician on a 7 month contract.

Main Responsibilities

  • Protecting live operational service through the management of ALL IT change activity using robust change management processes
  • Facilitating and chairing large change approval forums effectively - Change Advisory Boards (CAB) and Major Change Advisory Boards (MCAB).
  • Working collaboratively with IT colleagues and supporting the wider Service Protection team to deliver results and identify ways to improve performance and effectiveness.
  • Leading Change Reviews and working closely with Incident and Problem Management to document lessons learned ensuring issues are addressed
  • Interrogating ITSM tools (Service Now) to produce relevant MI reporting to exec level.
  • Ensuring that policies, procedures and standards are always followed, and activities are within regulatory and risk requirements.
  • Developing risk mitigation strategies, creating and maintaining team Controls, fulfilling Audit requirements as part of a continuous service improvement plan
  • Communicating effectively with all levels of the organisation, presenting information and responding to questions from peers or management.
  • Design and implement enhancements to the change management process, improving efficiency, governance, and integration with Configuration Management.
  • Work closely with Configuration Management (CMDB) teams to align change activities with asset and dependency mapping.
  • Configure and optimise ServiceNow Change Management workflows and automation.
  • Develop clear process documentation and training materials for stakeholders.
  • Collaborate with IT and business teams to drive adoption of improved change practices.
  • Analyse performance metrics and implement continuous improvements based on insights.

Essential Skills

  • Previous or current experience in an IT Change Management role .
  • ITIL qualified
  • Experience working with Service Now software inc utilising SNOW for MI reporting
  • A can-do attitude and ability to work multiple tasks under pressure.
  • Evidenced capabilities in building new processes and appropriate documentation.
  • Broad knowledge of IT infrastructure, systems and services
  • Experience in chairing mixed stakeholder level forums
  • Proven Stakeholder communication Skills to all levels of Business & Technical bodies
  • Experience integrating Change Management with other ITIL processes (e.g., Incident, Problem, and Release Management).
  • Experience in regulated environments (e.g., finance, healthcare, or government).

Desirable Skills

  • Proficiency in producing MI documentation to exec level
  • ServiceNow certification (e.g., Certified System Administrator, ITSM Implementation Specialist).
  • Knowledge of automation and reporting within ServiceNow.

This role falls inside of IR35 and is fully remote working. Please note that for this role you must have or be happy to get a Basic Disclosure Scotland. To apply, please send your CV using the link.

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