Hi, I’m Lindsay and I’m the Contractor Care Manager for the Harvey Nash and Flexhuis MSPs, managing a team of 3 Account Coordinators across 8 clients.

Having grown from a Delivery Coordinator role working with contracts and compliance, I have set up our contractor care and account processes over the last 6 years.

My role now is to ensure contractors receive first-class support throughout the duration of their contract from onboarding through to offboarding. I am also responsible for collating feedback focusing on continually improving their experience.

Outside of work, my two passions are travelling the world exploring other cultures and also working as a nail technician focusing on art, attention to detail and of course, customer service.

The best piece of advice I’ve ever received was, “Embrace mistakes as valuable learning opportunities. Mistakes only highlight areas for reflection and growth for continuous improvement.”