IT Helpdesk & 2nd Line Support
- Contract
IT Helpdesk & 2nd Line Support| 6 Month Contract | (Outside IR35) | Hybrid (Edinburgh, 2 days pw) | Starting ASAP
Day Rate: £Market Rate
Job Description:
Detailed and consistent 1st line call logging and a good level of first-time fixes. Maintaining your list of calls assigned to you to produce a high level of service 2nd line incident resolution when tasked, including deploying devices and asset management
Essential Skills:
- Technical knowledge of Microsoft Windows 10 and how to build machines in SCCM. Also proficient in using Microsoft Office applications, particularly Outlook, in Office 2016 and Office 365.
- Recent experience of providing first and second line support in a large, networked environment.
- Excellent communication skills, and a confident, customer-focussed manner.
- Is self-motivated and has good inter-personal skills. Is well organised, with an analytical approach to problem solving.
- Experience of supporting smartphones/tablets, laptops and remote users.
- Experience of using an incident management software package, preferably Assyst, to record incidents and update configuration items.
Desirable Skills:
- Good problem solver and uses own initiative.
This role has been deemed Outside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.
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