IT Service Delivery Manager - Insurance

IT Service Delivery Manager - Insurance

A Leading Financial Services business are looking to hire an experienced IT Service Delivery Manager; someone ideally acting as a Relationship Manager who faces off to all the different internal business entities.

• £450 - £525 per day (Inside IR35/Umbrella or PAYE only)
• The role is an initial 12 month contract with scope to roll into a couple of years
• The role would be an initial 6 weeks of full time office work (4 days a week minimum then as time passes more of a Hybrid working arrangement
• Based in London

The likely incumbent will have background as one of the following

Product Manger / Delivery Manager / Service Manager

Key Skills

• Incident Management
• Problem Management
• Change Management

DELL house in terms of all the Hardware currently in use but any sort of Azure, Microsoft, AWS background would suffice

Project Description

IT Delivery Manager to cover UK entities

Task Description

• Management of the relationship between business stakeholders and IT Service Delivery; serve as the face of IT Service Delivery to the business and voice of the business/end users back to IT Service Delivery
• Manage business expectations and communicate service performance in accordance with contracted SLA’s, OLA’s and XLA’s
• Drive organisational deliverables in support of the IT Service Delivery roadmap and global standardisation objectives
• Work closely with peer IT groups, business stakeholders and the end user population to Identify opportunities for service improvement
• Serve as a change ambassador in support of organisational change management and user adoption efforts
• Serve as a primary point of contact for business escalations

Required skills and qualifications

• University Degree and/or relevant professional experience
• ITIL certified (preferred)
• Project Management (preferred)
• Experienced Service Management professional with strong IT service delivery background
• A passion for driving service improvement and exceptional end-user experience
• Excellent leadership and people management skills
• Exceptional relationship management (virtual and onsite) and communication skills (written and verbal) at all levels (c-suite to front line end-users)
• Excellent customer service skills
• Strong organizational, prioritization and time management skills
• Experience interfacing with 3rd parties and outsourced managed service providers
• Knowledge of ITIL disciplines
• Deep understanding of operational impacts from business and IT change
• High proficiency in handling conflicts and escalations
• Proven experience leading virtual teams
• Willingness to support and mentor junior staff
• Able to work under pressure and meet deadlines
• Able to demonstrate a high degree of flexibility including working outside of normal business hours to support global team needs
• Able to manage sensitive and confidential information
• High degree of self-motivation and ability to take responsibility
• Able to demonstrate initiative and a proactive approach to daily tasks