Job title: Tech Services Manager
Location: Dublin
Hybrid
Duration: 12 months
The Tech Services Manager is responsible for driving successful outcomes for internal/external projects and collaborating with multiple stakeholders. This role involves proactive problem-solving, project management, and solution delivery, ensuring alignment with business objectives and efficient processes.
Key Responsibilities:
- Plan and execute projects with minimal guidance.
- Identify and recommend innovative solutions and process enhancements.
- Act as a primary contact for escalations and support T2/3 issues, managing communications with stakeholders between the sales team and customer service team.
- Lead project timelines, status updates, and deliverables, addressing potential roadblocks.
- Create and update solution documentation, tutorials, and best practices.
- Foster relationships with key stakeholders, providing guidance and training.
- Support solution development, scoping, and strategy discussions.
- Analyze support data for insights and partner with cross-functional teams to address pain points.
Skills and Experience:
- Ability to engage with stakeholders and understand needs to drive solutions.
- Experience with planning, tracking, and reporting on project status.
- Strong analytical skills for decision-making and continuous improvement.
- Understanding of Google products and relevant industry trends.
- Ability to build and maintain strategic relationships.
- Confidence in presenting ideas and addressing challenges with senior leaders.
- Capable of managing processes, SLAs, and quality control.
- Relevant experience in technical project management, consulting, or operations.
- Strong collaboration skills and ability to work in a fast-paced environment.
